Privacy Policy

"Personal Information" means information you provide to us that personally identifies you, such as your name, phone number, email address, and any data tied to such information. "You," "Your," and "User" refer to you as a user of Flynq.ai.

We collect the following categories of information:

• Registration and account information: Name, email address, phone number, account profile, connected Instagram accounts, and payment information.
• Communications and interactions: Records of messages, support requests, and other interactions with us.
• Payment and billing information: Billing contact details and payment method information to process transactions.
• Device and browsing information: IP address, browser type, device identifiers, operating system, access times, pages viewed, and similar usage data collected via cookies and tracking technologies.
• Activity and usage data: Features used, links clicked, time spent, and files uploaded within the Service.
• Instagram account data: Data from your connected Instagram Business or Creator account, accessed solely to provide automation features.

We use your information to:

• Provide, operate, and improve the Service and its features
• Process payments and manage your account
• Respond to your queries and provide customer support
• Send service notifications, security alerts, and administrative messages
• Analyse usage trends to improve performance and develop new features
• Send promotional communications (you may opt out at any time)
• Detect, prevent, and respond to fraud, misuse, or unauthorized access
• Comply with applicable laws and legal obligations

We access your Instagram account data solely to deliver automation features including auto-replies and DM flows. We do not store your Instagram followers' personal data beyond what is operationally necessary. We comply with Meta's Platform Terms and require you to do the same.

We use cookies, pixel tags, and similar technologies for session management, security, and analytics. You may disable cookies in your browser settings, though some features of the Service may not function as a result.

We do not sell your personal information. We may share your information with:

• Trusted service providers and contractors who process data on our behalf under confidentiality obligations (e.g., hosting, analytics, payment processors)
• Our affiliates and subsidiaries, subject to this Privacy Policy
• Law enforcement or regulators where required by law or to protect rights and safety
• Acquirers or successors in the event of a merger, acquisition, or business transfer

We retain your personal information for as long as your account is active or as necessary to fulfil the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will take steps to delete it promptly.

Nook Ventures Private Limited maintains a zero-tolerance policy for any content or conduct that exploits or endangers children. Any such activity, including grooming, sexualization, or distribution of child sexual abuse material (CSAM), is strictly prohibited and will be reported to law enforcement.

The Service may contain links to third-party websites not operated by us. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

You may at any time:

• Access, correct, or update your account information via your account settings
• Opt out of promotional communications by following the unsubscribe link in any email
• Request deletion of your personal information by contacting us at the address below
• Withdraw consent to data processing where consent is the legal basis

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated Policy on this page with a revised date. Continued use of the Service after changes constitutes your acceptance of the updated Policy.

For privacy-related queries, requests, or concerns, please contact:
Nook Ventures Private Limited
Room No 112, 2-A/3, S/F Kundan Mansion, Turkman Gate, Darya Ganj, New Delhi, Central Delhi – 110002
Email: support@flynq.ai